Shipping Policy

Shipping Information

At Zoovive, we are committed to providing a smooth and reliable shopping experience for pet parents worldwide. We carefully prepare every order to ensure your pet products arrive safely and on time.

Order Processing Time

All orders are processed within:

1–3 business days

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during holidays, promotions, or peak shopping seasons.

Shipping Time

Estimated delivery times:

7–15 business days

Delivery times may vary depending on your location, customs procedures, weather conditions, and carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and order details.

From time to time, we may offer free shipping promotions. Please check our website banners or promotional emails for current offers.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your package’s journey.

If you have not received your tracking information within 5 business days after placing your order, please contact our support team.

Delayed or Lost Packages

While we work with trusted shipping partners, unexpected delays may occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please contact us at:

Our team will gladly assist you in locating your order.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us immediately. We will do our best to update your information before your order is shipped.

Once an order has been shipped, we are unable to change the delivery address.

Thank you for choosing Zoovive.
We appreciate your trust and are excited to bring more comfort and happiness to your furry friends.