Refund Policy

Our Commitment

At Zoovive, customer satisfaction and pet happiness are our top priorities.

If you are not completely satisfied with your purchase, we are here to help and make the process as simple as possible.

Return Eligibility

We accept returns within:

30 days of delivery

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must include original packaging and accessories.

  • Proof of purchase is required.

For hygiene and safety reasons, certain pet products may not be eligible for return if they have been used.

How to Request a Return

To start a return, please contact our customer support team:

zooviveglobal@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos (if applicable)

Our team will review your request and provide return instructions.

Please do not send items back without contacting us first.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds typically appear within 5–10 business days depending on your payment provider.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within:

7 days of delivery

Please provide photos or videos showing the issue.

We will review your request and provide a replacement or refund solution as quickly as possible.

Non-Returnable Items

Some items cannot be returned, including:

  • Used pet products

  • Products damaged due to improper use

  • Gift cards

  • Clearance or final sale items

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before your order has been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding our refund policy, please contact our customer support team:

Email:
zooviveglobal@gmail.com

We are always happy to help and ensure you and your pet have the best possible experience with Zoovive.